Frequently Asked Questions

No. You can check out as a guest. An account is optional, but it lets you track your orders and keep your details in one place.

Select the account icon and enter your email. We will send you a sign-in code, so there is no password to remember.

Sign in to your account, open Profile and use the Email marketing toggle.

Select Rewards in the menu to open the rewards panel and sign up. New members receive 500 points.

• Sign up: 500 points
• Add your birthday month: 200 points
• Follow us on social media: 100 points
• Shop on tashkila.com: 1 point for every SGD 1 spent

Points can be redeemed for $5, $10, $15 or $20 coupons in the rewards panel. Only one coupon can be used per checkout, and rewards coupons cannot be combined with other discount codes.

No, your points do not expire.

No. Rewards apply to purchases made on tashkila.com only.

Points earned from a returned order are deducted.

Singapore orders are delivered by SPX Express. Orders placed before 2PM (except Sunday) qualify for next day delivery. Delivery is within 1 to 3 working days, excluding weekends and public holidays, and slight delays are possible during sale and festive periods. You will be notified when your order is out for delivery.

Next day delivery is $4.50. Delivery is free on orders over $100.

• Semenanjung Malaysia: Standard (5 working days) RM9, or Express (2 working days) RM15
• Sabah, Sarawak and Labuan: Standard (5 working days) RM21

Shipping to Malaysia is free with a minimum purchase of RM200.

Yes, we ship worldwide. Shipping fees are calculated at checkout based on your address and order weight.

• Japan: Aramex Priority (3 working days) or Qxpress (6 working days)
• USA: UPS (3 to 5 working days)

If your country is not available at checkout, or you run into any issue, email us at hello@tashkila.com and we will help.

We are unable to deliver to Jurong Island, Tuas Link, Changi Cargo, country clubs, army camps, Seletar Aerospace, offshore islands such as Pulau Ubin, Turf Club Avenue, Sentosa, Singapore Prison Quarters, airbase and airport sites (including Airport Boulevard and Changi and Seletar airports), SATS Inflight Catering Centre 1, ST Kinetics, shipyards, hospitals and Powergrid.

You will receive a notification when your order ships and again when it is out for delivery. Sign in to your account to view your order status.

Please contact us with your order number on WhatsApp +65 8066 2285 or hello@tashkila.com.

The courier will contact you by call or SMS. Deliveries are made on weekdays during office hours, and we are unable to arrange a specific time slot.

Your order will be returned to our warehouse after 3 unsuccessful delivery attempts. Unclaimed parcels are not refunded.

Please contact us within 3 days of receiving your order. Returns are accepted only if you received an incorrect item, or the item is defective or damaged on arrival. Please include photos or videos.

Items must be unused, unwashed and in original condition, with original packaging and tags. Items showing signs of use, washing, damage or scent are not eligible.

1. Innerwear and items such as gifts are not eligible for exchange, refund or return.
2. Products sold at marked down prices are not eligible for exchange, refund or return.
3. Full priced products sold with promotional codes whose terms state that exchange, refund and return are not allowed are not eligible.
4. Products obtained through giveaways or contests follow the terms of that giveaway or contest and are not eligible for exchange, refund or return.

Hijabs are also not returnable unless defective.

Submit your request through our Return Prime portal, or contact us at hello@tashkila.com or WhatsApp +65 8066 2285 with your order number and photos or videos. Please do not send items back before we approve your request.

Yes, exchanges are available only when the item is defective or the wrong item was sent, meaning the issue was caused by us. Requests are submitted through the Return Prime portal.

We cover return shipping if the error is ours. Otherwise, the customer pays. Original shipping fees are non-refundable, and you are responsible for safe delivery and tracking of your return.

Please mark the parcel as Returned Goods. Customs fees may be deducted from your store credit.

Refunds are issued as store credit to the email address on your order, once we have received and inspected the return. We do not offer cash refunds.

All returns are subject to inspection, and we may approve or decline a return based on our policy.

We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. The options available to you are shown at checkout.

Eligible orders show an Atome option, for example 3 payments with Atome, on product pages and at checkout.

Only one discount code can be used per order.

Enter it in the discount code field at checkout and select Apply.

Each apparel product page has a size chart. Please check it before ordering.

• Baesic Modal: modal viscose, 2 m x 0.7 m
• Printed Tri-Ezy: Korean chiffon with an attached inner and an adjustable tie-back band
• Sultanah: Modal Cotton (180 x 70 cm) or Korean Chiffon (200 x 70 cm)

Full details are on each product page.

Colours may vary slightly because of screen settings and studio lighting. Subtle lines near the seams are not defects.

• Hand wash gently in cold or lukewarm water (below 30°C) with mild detergent
• Avoid bleach and fabric softeners
• If machine washing, use a laundry net on a gentle cycle

• Do not tumble dry and do not wring
• Gently squeeze out excess water, then lay flat or hang in the shade to dry
• Iron on low heat if needed, using a pressing cloth
• Store in a cool, dry place away from direct sunlight

• WhatsApp: +65 8066 2285
• Email: hello@tashkila.com