Refund policy

TASHKILA'S RETURN POLICY

  • Kindly contact TASHKILA before returning any items
  • You can return the product within 10 days of delivery
  • The product must be in ORIGINAL condition. 
  • To avoid any customs charges please clearly mark the package 'RETURNED GOODS'
  • Returns are only allowed to be done in cases such as wrong item or defect items
  • Tashkila has the right to decline any returns
  • Products in the category health & beauty are non-refundable.
  • If a package is unclaimed you might have to pay a handling fee.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts TASHKILA and gives information relevant and the reason for complaint

RETURN CONDITIONS

  • You can return the product within 10 days of delivery. The product must be in GOOD condition. If the product is ruined or used, the product shall NOT be refunded. Kindly make sure to include contact information with the return and if possible, please provide us with a tracking number.
  • TASHKILA suggests its customers to get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
  • TASHKILA will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

RETURNING A PACKAGE

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. TASHKILA is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

TRANSPORT DAMAGE

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

UNCLAIMED PACKAGES

For packages that are not cashed at your post office within 14 days, TASHKILA reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: hello@tashkila.com