Shipping policy
We ship worldwide. If your country is not listed, please prompt our chat or email us. You are able to choose your preferred logistics partner based on rates and lead time upon check-out.
Local delivery: Our delivery is performed during office hours only. Unfortunately, we are not able to set a specific timing or allocated time frame at the moment. SMS tracking and email will be sent prior to delivery.
Local: We aim to deliver order within 1 to 2 working days from the date of delivery pick up. Do note processing takes 1 working day. For brands from NSA/SexyCurve/Mutyara/Tara, it will be shipped out separately with lead time of 3-5 working days.
International: Shipping time varies from 2-30 working days. Customers may choose their preferred logistic partner and lead time upon check out.
Local: Delivery fee is flat rate of SGD 4.50.
FREE shipping on orders SGD100 & above!
International: Rates are based on your preferred logistics partner that you may choose upon check-out.
Jurong Island
Tuas Link
Changi Cargo
Country Clubs
Army Camps
Seletar Aerospace
Off-shore Islands such as (Pulau Ubin, Turf Club Avenue, Sentosa, Singapore Prison Quarters, Airbase and Airport sites, SATS Inflight Catering Centre 1, ST Kinetics, Shipyards, Hospitals, Powergrid)
Don't worry, if our logistic partner fail to reach you at your specified shipping address, they will give you a call/message. A re-delivery will be attempted on the next consecutive working day. After 2nd attempt and being uncontactable, the order item will be delivered back to our warehouse and the order item will be on hold. The next re-delivery will then be charged at a flat rate of SGD 5.
We do not offer any self-collection. Alternatively, you can walk in to our authorized retailer.
Returns and exchanges
Refunds are by default, is your original payment method. Sale items are non-refundable. Returns can be made only if item is found defect, and with tag intact / product packaging in good condition.
Return item: We will only make refunds only when item has been returned in good condition (after inspect by our operations).
Please note:
TASHKILA reserves the rights to withhold any refunds if your original item has not reached our mailing address. If your exchange item is unavailable, we will proceed to refund you fully by default payment.
Exchanges are only available for size and/or colour of the same SKU. Exchanging for a different product is strictly not allowed.
Health and beauty products are non-exchangeable and refundable. Please note that items sold by our vendors as well as those in the Non-Exchangeable & Non-Refundable Items & Brands list are not available for exchange unless stated otherwise.
Payment Policy
Yes, you can make a 3 months installment payment via Atome with 0% interest using any card including debit card.
Debit/Credit Card
PayNow
Atome
ShopNow
Apple Pay
Google Pay
Leave your message here.
Order Related
1. You can log in to your account to check on your order history.
2. Email notification will be sent after order has been successfully made. It may land in junk/spam folder.
